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Slovakian Snow Adventure

Trip type: 
Family - Active
Adventure level: 
3. Moderate
Max group size: 
16
Avg user rating: 
5
Austria, Europe, Slovakia | 8 days
Trip code: 
WCFW
Family Holidays | Min age 5yrs
What's included: 

Transport - Minibus, skis, snowshoes, snowboard, sledge, dog-sled.

Accommodation - Pension/hotel (7nts).

Meals - 7 breakfasts & 2 lunches.

Trip Highlights: 
Enjoy the snowy wonderland of the Tatra Mountains
Try skiing, dog sledding and snowshoeing
See the sights of the magical city of Vienna
Downhill skiing & snowshoeing
see full itinerary >>

Reviews

Don't take our word for it - read through our customer reviews. All of these have been published without any editing.

A great family trip with a good mixture of relaxation and activities, which kept everyone happy throughout the week. Memories of spending New Year's day dog sledging will stay with me forever, it made a wonderful change to the usual mundane celebrations at home

Sandra Clarke, Mum

Customer Reviews
7th Mar 2012
I rate this trip
5
All had an excellent time

Our second time as a teenage departure with two teenagers who are advanced skiers and dubious as they wanted a full week skiing as usual we wanted something slightly different! All had an excellent time gelled as a group straight away and the boys managed to night ski well organised by our guide which made up for their lack of skiing came back saying it was wonderful.

The trip notes and itinerary led you to believe that for all organised activities all costs were included and this included the lift pass for skiing/snowboarding, the cost was clearly identified for the optional day as needing to buy one. All 14 of the group were of the same opinion and all had our trip notes with us. We were asked the level of skier prior to departure and nothing mentioned over the phone, all additional costs were listed and lift pass not mentioned we were told while there that it used to include the lift pass but under utilised i cannot see how as even the beginners had to go and buy a pass on instruction from the ski instructor. There were families there on a very limmited budget and the lift pass had not been budgeted for.

very helpful staff at the hotel

Extremely helpful our two teenagers went night skiing and took two other party members with them He organised the taxi to take and collect them then armed them with his mobile in case of any problems organising equipment hire and lift passes which on the first night they needed to contact him and everything was organised instantly, very good rappor with teenagers.

 

Mrs P - Travelled in February 2012

 

*** Note from The Adventure Company. Since receiving this email we have now refunded the cost of the lift passes as this should not have been charged as is included in the cost of the holiday.

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Customer Reviews
7th Mar 2012
I rate this trip
5
Very welcoming family run accommodation.

The long transfer time from Vienna to Zuberec could be considered part of the holiday. It certainly felt as if we were travelling to a remote area. The main downside was having to travel to and from Heathrow. This is the main reason why we organise our own holidays. Better regional departure options would be welcome.

Very welcoming family run accommodation. I think perhaps the heating  was set a bit too high for our arrival - I presume some concern had been expressed about our ability to cope with temperatures of minus 20.

Mr S - Travelled in February 2012

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Customer Reviews
28th Feb 2012
I rate this trip
5
the whole family had an absolute ball

Currently waiting on response from customer services over havign to pay for ski lift passes on day 1&2 which the itienry implied were included in price. The airport->pension journeys were long woudl have been nicer to stop at a small cafe/restuarant rather than roadside garage with limited food/refreshment options.
Apart from that the trip was outstanding, and the whole family had an absolute ball

[ Least enjoyed] The long journey from the airport. The museum trip which was all in slovakian for 2 hours, needed to be shorter or have english translation but am aware local guide is working on this.

Expected family room or adjoining room when travelling with a 10 year old in our group of 4, whilst we had neighbouring twin rooms, we were not comfortable leaving both children together in their own separate room, so we ended up splitting adults and children

Petr was absolutely fantastic

Mr A - Travelled in February 2012 

 

**** Comment from The Adventure Company. Since receiving this feedback we have since refunded the cost of the ski pass as this is included in the cost of the trip and should not have been charged locally.

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Customer Reviews
28th Feb 2012
I rate this trip
5
Dog Sleigh & skiing were excellent.

Dog Sleigh & skiing were excellent. Something different and good range of challenge to meet all needs. An excellent introduction to skiing for all the family.

The visit to the outdoor museum needs work on it for it work for an English speaking group. It was particularly difficult on this occasion because of very heavy snowfall. 

I am currently in dispute with then Company over the charges incurred for ski passes which were not identified in the paperwork and which were a significant cost. It is quite wrong not to include the cost of ski passes in itinerary activities and does The Adventure Company no service to try to hide costs in this way.

Couldn't wish for anyone better. 

Mr G - Travelled in February 2012 

 

**** Comment from The Adventure Company. Since receiving this feedback we have since refunded the cost of the ski pass as this is included in the cost of the trip and should not have been charged locally.

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