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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Kerry Sykes
5th Sep 2012
I rate this trip
5

Pretty much all good.

[Least enjoyed] Crocodile 'farm' was poor. Not much information about wildlife from local guides.

Although accommodation was not always of a high standard, in the context of where we were and what I expected it was fine.

 

Mr S - Travelled in July 2012

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Katherine Kenyon
5th Sep 2012
I rate this trip
5
Elephants & Spice

Our Guide Kita was absolutely fabulous. At first we were concerned that being the only family on the trip would detract from the experience & yet it was great, we could do what we want when we wanted (within reason) It meant that we could stay out on the Game Drives a little longer & Kita was excellent & great with the children ! We saw turtles hatching and going off to the sea. The people of Tanzania were friendly & to go to the Orphanage was eye opening and made us realise what a good job some people choose to do for those that need it !

[Least enjoyed] Zanzibar - the hotel was great & the location in Stone Town good, with a decent beach nearby.We just wouldn't return there, it felt like there was an undercurrent & it was a bit too touristy !

It would have been even better if we had had an obligatory walking tour around Zanzibar as opposed to it being optional - that may have made a difference.

The tented accommodation on stilts at Sadaani was absolutley fabulous. It was in a wonderful location, clean & a real experience for all the family - this would be a great holiday in itself. The food was brilliant & to be offered 5 courses exceeded our expectations !

Loved the trip to the Orphanage and the school - it opened our eyes as well as those of our children.

 

He was brilliant !

Mrs K - Travelled in July 2012

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Sally Shepard
5th Sep 2012
I rate this trip
5
Magic of Mexico - Family holiday

Swimming in Cenotes and visiting the Hacienda

[Least enjoyed] Horesriding but that was only because there was a torrential rain storm and we got soaked and very muddy!

Generally the itinerary was well planned and thought out and the pacing was appropriate.

The only hotel that fell below par was the hotel we stayed in on our last night. This was quite run down and not very clean but at least it was for only one night.

Our group Leader was fantastic. He made sure that we all had a great time and left wanting to come back again to Mexico. He was helpful and knowledgeable and ensured that we had a great holiday. He is one of the best leaders we have had on all our trips.

Mrs S - Travelled in July 2012

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Richard Simkins
5th Sep 2012
I rate this trip
4
Magic of Mexico - Family holiday

Mérida

[Least enjoyed] Dealing  with UK  office... incorrect flight day , flight number , flight time on several occasions  Difficulty when booking convincing office that there was a direct flight  and not via USA which is important on a family holiday  General incorrect information  at uk end  First time I have booked with the company usually use explore

Accommodation was well placed but standards were unpredictable

Excellent

Mr S - Travelled in July 2012

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Gaynor Hunt
5th Sep 2012
I rate this trip
3
Magic of Mexico - Family holiday

Fernando our guide was very knowledgable.  He inspired an interest in Mayan culture.

The hotels were not good. We have done these style of holidays before and aware that accommodation would be basic. However cleanliness, hot water (we were in towns) and decent air conditioning or fans are basic requirements. The q bay was dirty and showers did not work properly. The caribe was  youth hostel and the last hotel was a real let down. Please rethink your hotel Choices.

The horse riding trip was a disappointment. I think Most of us would have preferred longer at chitchen itsa as the horse riding which was only around 30 mins long seemed to have to take priority as there were only 6 horses available and so we had to do four trips. Needs rethinking.

On a positive note, the accommodation was well placed each day except for Q bay. This made it possible to get to the Mayan sites early to avoid the heat and crowds.

Was a good leader who shifted itinerary to get the most from our trip

Mrs H - Travelled in July 2012

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Frances Balen
5th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

The guide - Suleyman - was excellent. He worked above and beyond expectations and was really nice. We had a really great time on the sailing boat and it got the group together very well. We also had the best day trip out as a group - great fun. Very nice little Turkish costal village.

[Least enjoyed] We really would have preferred to fly from Manchester and not Gatwick.  The hotel rooms for 3 people were quite cramped and the bathrooms could do with some new equipment. Also there was nothing but coffee and tea to drink at breakfast - no water or juice for the kids  The food on the sailing trip was great and really lovely but the hotel breakfast was not that good/interesting

We loved having a bunch of teenagers about the same age - it worked very well.  Once we got into the crowd everything worked really well

 

He was excellent - the kids thought he was great and he was so organised.

Mrs B - Travelled in July 2012

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Helen Williams
5th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

our local guide was excellent - really informative, willing to answer all our questions about his country, politics, society - what ever we threw at him His english was excellent and he was a great ambassador for the company and Turkey. his help was invaluable for the trip to the hosptital and also in finding good quality restaurants. Loved the canoeing trip to the sunken city and the travel on the gulet. The hotel was fair, clean and breakfasts good. the captain and crew were very accomodating and the food excellent

[Least enjoyed] i asked before hand if there were snorkels and flippers on the gulet and assured there were. however on the boat itself they were not enough pairs to go round - flippers either broken or in large size - none for size 5 and below and only 2 functioning snorkels. We would have brought own if we'd known.

it would have been useful to know the transfer time before the trip of some of the excursions - the jeep safari looked great but 1 1/2 hour trip was would have been too long so we did not go Would have been good to know that it was better to sleep in the open air on the gulet - we would have been better prepared for the mosiquitos at night

please let our guide know how highly we rated his help!

Mrs W - Travelled in July 2012

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Rhian Burton
5th Sep 2012
I rate this trip
4
Active Turkey - Family Holiday

jeep safari was surprisingly better than advertised in brochure = it was a full and exciting day. the 2 days on the boat were excellent with fab friendly hardworking crew.

[Least enjoyed] Having to leave our rooms after one night, re packing and starting off in another room after the boat trip. This was not mentioned on the phone or on the website.

[Additional comments on itinerary] Excellent local guide, Shabi. Quite a lot of time in the various buses getting from place to place.

[Accommodation] Needed updating. Air con in rooms excellent, but the TV not necessary for this kind of holiday! Would be good to keep the same room before and after the boat trip and make sure kids next door or across the corridor. Quite difficult having the toilet in the shower cubicle - usually wet loo and floor when it needed to be used

We enjoyed eating as a group and appreciated our guide being able to book the big tables needed. We did feel though that the places were not always the most reasonable.

Mrs B - Travelled in July 2012

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Yvonne Kennard
5th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

Jeep safari to gorge was an excellent mix of fun, adventure, beach and history. Sharing the holiday with other like minded families who had teenage children meant the whole family enjoyed the holiday.

[Least enjoyed] Uncertainty of paying for optional excursions. The adventure company had said to take sterling to pay for these trips and yet the providers seemed happier with Turkish Lira, otherwise they were having to go and make phone calls to work out what exchange rate they should be using. Our guide was very helpful and tried to smooth the process, but it would have been easier if from the beginning we had been told to pay for all additional activities in TL. We would have then been suitably prepared.

The family run boat that we used for the three days/ two nights was very well run. They produced lovely fresh meals with plenty for all. They were very helpful.

[Accommodation] Rooms were clean and house keeping good. What would have made a huge difference on first arriving would have been the air-conditioning on. Our arrival time was known as we were picked up from the airport and it would not have taken much to put the air con on and then shown us to our rooms with a master key so we could access the key which also ran the air con.The rooms had not been used for some time and on our 1am arrival were stifling. At breakfast there was no cold drink of any sort available unless you paid 4TL for a bottle of water.

Suleyman was very attentive and an excellent host. He always had our comfort and safety as his concern, for example watching out for speed boats that might come too close when we were swimming off the boat. He organised well everything that we asked for and could not apologise enough when the mini bus was late to pick us up to get back to the airport.Something that we know was beyond his control due to a late landing of a different flight. He went above and beyond the call of duty to make our holiday enjoyable for all the members of the group.

Mrs K - Travelled in July 2012

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Ian Jackson
5th Sep 2012
I rate this trip
5

The visit to Pompeii and Vesuvius were better than we could have imagined although there were special moments all through our trip.

The itinery was reorganised by the tour leader as it worked much better the way she did it, in an ideal world we would have been able to see the the Archaeolgical Museum in Naples after we had visited Pompeii but this would have been very difficult to have achieved.

Glenda was the difference between this being a good holiday and an excellent one, she anticipated all potential problems, arranged alternative activities when necessary and ensured that we had a hassle free experience. She was worth her weight in gold.

 

Mr J - Travelled in JUly 2012

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