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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

William Soughton
6th Sep 2012
I rate this trip
4
Croatian Coastal Adventure - Family Holiday

The activities in particular the white water rafting was the highlight.

[Least enjoyed] Lengthy bus ride to the rafting where guide and driver did not seem to know how long it was going to take and got lost. Also on the final night there was a wedding at the hotel that went on until nearly 4am.  This is not appropriate in a holiday hotel where there are lots of families. We complained but the hotel should be contacted as it affected everyone in our group.

The activities were fun but the trip to the island was basically just a day on the beach and not an activity. It could have been a bit more off the beaten track and adventurous. The other thing is that it would be better to have one of the days off in the middle not two at the end in my view or better still only one day off.  We did really enjoy the holiday though and may well book with you again next year.

 

Mr S - Travelled in August 2012

 

 


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Anne Robertson
6th Sep 2012
I rate this trip
5
Croatian River Adventure - Family Holiday

The people, the place the activities, the hotel staff were lovely but hotel room had no air conditioning.

Loved it, kids lovedit, we all want to do more !

[Least enjoyed] The wedding downstairs on the first night, had to sleep on kids floor! and the rave in the village the night we left, again no sleep.

[Accommodation] fantastic staff very helpful

 

Ms R - Travelled in August 2012

 

 


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Leanne Coupe
6th Sep 2012
I rate this trip
5
Croatian River Adventure - Family Holiday

White water rafting was great fun.  The raft skipper made a real effort to keep the boat laughing.  Swimming in the rivers and sea. Brela was beautiful - could have stayed here longer...  The children loved jumping off rocks and small cliffs into the rivers and sea! River kayaking was lovely and it was great to have some shade from the river bank trees.  It was a great treat to have a super locally prepared roast veal lunch in a beautiful riverside setting - could have stayed here longer, lingering over a late lunch..... Our kids really enjoyed all the activities and meeting new people and making new friends.  We had a great family bunch who got along really well.  Our activity guide,was extremely friendly and helpful. his local knowledge and history was tremendous and he was very professional in the way he managed the group at all times. Hotel receptionist, Maria was also charming and very helpful.

[Least enjoyed] On the cycle ride day, there were some shortcomings in the mechanical standards of some of the bicycles. e.g. brakes not fully effective, gear mechanism issues.  We felt that all the bikes should have been maintained to a higher standard.  Very busy departure lounge and long checking in queues at Split airport on the way home.

[Comments on itinerary] It was a very hot week, with temperatures daily of 35 degrees celcius, which apparently is not typical even in August. The holiday would have been perfect in less hot conditions which may be around whitsun bank holiday week.  Our guide said this would be good also, as the water levels would be higher & better for the activities. I don't think the holiday was avialble at that time of year?

A fabulous holiday! We laughed and thoroughly enjoyed ourselves on all the activities. The Dalmatian countryside is very beautiful and we would love to go back to Croatia again. Without a doubt we were very fortunate to gel very well together as a group of families and were expertly orgainised,assisted and informed by our activity lead, Damir (probbly not spelt right!)

Friendly, happy and well mannered, very well presented, excellent historical knowledge and professional at all times.

 

Mrs C - Travelled in August 2012

 


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Sylvia Bates
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

Optional extra zip wiring White water rafting

[Least enjoyed] First bike ride was a bit short

The food was variable. Overall could have been better. Plenty of it though.

The local guides in Andorra were excellent. Fantastic with all the children, knowledgeable,helpful and very clear in their directions and safety briefs. Our very special thanks to Sarah, Andy and Stuart. Also to Angie who singlehandedly ran the bar and dinner service.

 

Mrs B - Travelled in August 2012

 


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Mari Sterman
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

We were absolutely stunned with the quality of the accommodation at our venue [Hotel Roc De Saint Miquel].  The catering was excellent including the lunch time take-out portions.  The guides were very knowledgeable & travelling with similar like minded people with children of the same age made the trip a pleasurable experience!

[Least enjoyed] One particular guide was quite rude & abrupt during a conversation over breakfast regarding the downhill mountain biking activity & as a result of his attitude, several members from 3 families withdrew from our set activities on our last day in favour of a guide with a more understanding persona.  Whilst I’m lead to understand he is the most skilled person in his field, his interpersonal skills have yet to be developed!

[Accommodation] We were privileged to have been offered the largest suite in the hotel by one of the owners [a fully self contained 3 bedroom flat] which included everything from TV, Xbox & DVD player, to fridge, cooker, hob & dishwasher!  Not to be selfish though, we offered an open house every evening to those who wanted to chill out away from the bar on the full length balcony, perfectly set with a stunning backdrop of the Pyrenees, whilst still keeping an eye on the kids below all running around in the secluded back yard well away from the hustle of the main road!

 

Mrs S - Travelled in August 2012

 

 


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Michele Kerry
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

The guides were great at assessing the needs of a mixed group and making sure everyone had a challenging but enjoyable holiday.  The staff at the hotel were very friendly and organised the trips for our "free" day which were also fatastic fun.

[Least enjoyed] The food was rather "samey" and not very good quality.  Very large portions with few fresh vegetables, probably appropriate after a day of skiing in the freezing cold but not a day of hiking in 35C temps.

[Accommodation] Despite the food, a fabulous holiday and we were very well taken care of. We were very lucky because we were provided with a three bedroom flat.

 

Great, see comments made before about the excellence of the guides

Mrs K - Travelled in August 2012

 


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Louise Litchfield
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

The highlights were without a doubt the trip guides, they made every activity extra special and went above and beyond.

[Least enjoyed] The B&B, although the staff were excellent and the food was reasonable, the quality of accommodation was disappointing and would stop me booking again.  I know it was only 2 star, but it is a long time since we have stayed in 2 star accommodation and I had forgotten how bad it is.  Lumpy and uncomfortable beds, very thin walls (I thought the people in the room next door and above were in our bathroom at one point). Very small rooms. Bobbly sheets and tired and old fashioned decor and bedding.  We would pay extra for a better quality of accommodation - it is worth it for a good night's sleep.

The itinerary was perfect.

AMAZING!

Mrs L - Travelled in July 2012

 


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Annemaree Pascoe
6th Sep 2012
I rate this trip
5
Active Pyrenees - Family Holiday

Whiter Water rafting, Canyoning, socialising with the other guests and being challenged.

[Least enjoyed] Hiking UP the steep mountains bits. Loved small inclines, plateau and the down parts!

Important to ensure all members of the group have enough water - sometimes 1 bottle not enough!

[Accommodation] The outdoor table & chairs were dated and in need of repair. Plastic chairs are not the best to sit on in very hot temperatures! Rooms cleaned every day and towel changes often. Food excellent and plentiful.

A variety of leaders for the actvities. All excellent & local so knew their stuff!

Mrs P - Travelled in August 2012

 


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Joanne Clews
6th Sep 2012
I rate this trip
5
Elephants & Spice

We won this holiday but I will try to return to Sadaani one day if I get the chance as it was the most amazing place.  The animals, the guide and the people were wonderful.  This was an experience of a lifetime for our family.  Throughout our time in Tanzania we were looked after with care and consideration, our guide was both knowledgable and fun to be around, we learnt so much about the animals and had a laugh. I have already recommended this trip to everyone I know.

[Least enjoyed] The accommodation in Milumi was a bit rough and unclean, we did spend the nights with mice visiting, I love animals but do have my limits.  Also I felt that the guide in Zanzibar tried to force us to do very expensive excursions and was obviously not pleased when we refused.  It would have been better if the guide (Hassan) who had been with us in Tanzania could have continued to guide us in Zanzibar.

[Accommodation] The accommodation in Sadaani and Zanzibar was perfect, Mikumi could do with a spring clean.

 

Our guide was amazing, he had so much knowledge and made us feel so safe and secure at all times, nothing was ever too much trouble and by the end we had all become great friends, if we are ever lucky enough to return we would request the same guide.

 

Mrs C - Travelled in August 2012

 

 

 


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Andrew Dobson
6th Sep 2012
I rate this trip
5
Elephant Paradise - Family Holiday

Our guide - Ruwan - was outstanding for the entire trip.

A little more free time would have been nice for the children to use pools etc.

Outstanding.

 

Miss B - Travelled in August 2012

 

 

 


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