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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Emily Rankin
18th Sep 2012
I rate this trip
4
Croatian Coastal Adventure - Family Holiday

Making new friends, and seeing my child enjoying herself.

Being knocked off my bike by the tour guide, and sustaining injury to hand which prevented me from fully participating in the activities for the rest of the week.

Lovely swimming pool at hotel, if a little salty due to evaporation of water.

Needs to learn how to apply brakes when cycling downhill, as she went straight into the back of my bicycle, causing injury to myself and her.

Mrs R - Travelled in July 2012

 

***** Comment from The Adventure Company*****

We are very sorry to hear of the accident whilst cycling.

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Elizabeth Stannard
18th Sep 2012
I rate this trip
5
Atlas Trails

The group leader, Hussain was absolutely excellent and gave us a real insite into the country including added extras like tea in a local house and teaching us how to cook a tagine.  he was delightful, great fun and a great role model for our children.  Nothing was too much trouble.  The trek in the mountains was also a highlight.

[Least enjoyed] One of the gites was dissappointing in comparison to the other 2. The flights were tedious because of having to change at Cassablanca.

2 of us lost our luggage for one night and we believe it was because of the short stopover at Cassablanca.  The stopover also made for a long journey home.  We would have much preferred a direct flight.

[Accommodation] The pillows were often very uncomfortable and I wish I had taken my own.

As already stated Hussain was excellent, always working had to make sure our trek was as successful as it possibly could be.  He sorted out our luggage problem, and our health issues with skill, sensitivity and good humour.  He is a real asset to your company.

Mrs S - Travelled in August 2012

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Elizabeth Stannard
18th Sep 2012
I rate this trip
5
Atlas Trails

The group leader, Hussain was absolutely excellent and gave us a real insite into the country including added extras like tea in a local house and teaching us how to cook a tagine.  he was delightful, great fun and a great role model for our children.  Nothing was too much trouble.  The trek in the mountains was also a highlight.

[Least enjoyed] One of the gites was dissappointing in comparison to the other 2. The flights were tedious because of having to change at Cassablanca.

2 of us lost our luggage for one night and we believe it was because of the short stopover at Cassablanca.  The stopover also made for a long journey home.  We would have much preferred a direct flight.

[Accommodation] The pillows were often very uncomfortable and I wish I had taken my own.

As already stated Hussain was excellent, always working had to make sure our trek was as successful as it possibly could be.  He sorted out our luggage problem, and our health issues with skill, sensitivity and good humour.  He is a real asset to your company.

Mrs S - Travelled in August 2012

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Susan Roberts
18th Sep 2012
I rate this trip
4
Marvels of Morocco - Family holiday

Camping in the Sahara, trekking in Atlas mountains
[Least enjoyed] Monotonous food in Morocco
[Itinerary] Marvels of Morocco trip - was not completely accurate re type of accommodation provided - happily to our benefit. Temperature guide for August was not accurate (it was a good 10 degrees hotter than the trip notes suggest) and the suggestions about how to dress so as not to offend locals seem more conservative than required, given how most tourists dress. Most importantly, there was no need whatsoever for sleeping bags at any point. We had considered taking our own - which would have meant dragging unnecessary luggage around for two weeks - but decided to rent locally just before we went and arranged that with you - but when we got there,the local company provided only five (for another family) so if we had needed them, that would have been a problem. The company tried to insist that they were paid for by this family, even though there was no way that they were needed so I suggest that you might want to look at that whole issue.
[Accommodation] description of accommodation in borchure was not accurate - there were more hotels with pools than described and there was no requirement to share facilities. Gite accommodation in the Atlas was not basic as described in the brochure - so exceeded expectations.

Khaled was an excellent leader - knowledgeable and helpful - built up good relationships and engaged very well with the young people on the trip, which was very helpful for the adults. He gave up his free time willingly to organise activities which we wanted to do that were not part of the itinerary so I have ignored these in the next question as they were not "official" additional options detailed in the itinerary.
Mrs R - Travelled in August 2012

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Alison Howe
18th Sep 2012
I rate this trip
4
Spirit of the Incas

Reed Islands on Lake Titicaca, rafting (optional) and Machu Picchu

[Least enjoyed] Time spent in airports

Compared with previous trips we have taken with you this one felt like it had little substance and optionals really did need to be added.

[Accommodation] Unlike previous trips our 3 bed rooms really did have 3 full size beds in an appropriately sized room which was nice. The hotel in Lima had a carrier bag tied around the shower head. The beds in Puno hotel were extremely hard - and compounded with sleeping at altitude made for very broken and uncomfortable nights sleep. Breakfast throughout the main trip was poor compared with our previous trips. Certainly in the Cusco hotel there was very little on offer, with the rolls running out very early - with scrambled eggs having to be asked for as the dish was always empty and then receiving a spoonful each, which was not really sufficient for a busy morning. We did ask for a boiled egg one morning as my husband had been ill and we were told that was not possible. The lodge used on the amazon extension was superb and certainly understated in the brochure - the food here was very good.

We did have a few: first day in Lima only met and taken to hotel, some guidance given on what we could possibly do during the day which was for us adequate but I can imagine for others may have been daunting. We chose to do an open top bus tour for 3 hours and used our guide books to find a good restaurant etc - the location of the hotel was perfect for this - I would suggest having more of a "package" of info for that day - so where to go for tickets for a bus tour, how long the tours are, little map of the area with supermarket for water, where money could be changed etc. I understand why this is not included in the itinerary as international flights from hearing the experience of others are often delayed and that day is lost.

 

Mrs H - travelled in August 2012

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Steven Lyle
18th Sep 2012
I rate this trip
5
Natural Magic - Family holiday

Our Guide (Dennis) - very knowledgeable, efficient, flexible and helpful. The whole holiday was very enjoyable but highlights were the turtle watching in Tortugero, white water rafting on the Pacuare River, ziplineing in Monteverde and the stay at the Punta Leona Hotel.

[Least enjoyed] The flights between Madrid and San Jose. Poor food and old fashioned, limited entertainment. Also problems with airline booking in at San Jose over weights of individual suitcases.

Some inaccuracies in published itinerary compared with offer from local agents (Costa Rican Tours). E.G. - guided tour of Arenal National Park not included (sorted by agent), no option of visit to Rainforest Alliance Banana Project in Sarapiqui, no option of horse riding or visiting orchid farm in Monteverde.

 

Mr L - Travelled in August 2012

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Sarah Lewis
18th Sep 2012
I rate this trip
5
Natural Magic - Family holiday

Seeing the turtles in Tortuguero, in fact Tortuguero generally, fantastic place, loved all the wildlife.

[Least enjoyed] The flight! My teenagers looked at me in disbelief at the prospect of a 10 hour 20 minute flight with no individual TV-we have always had that with every other long haul flight. And the Iberia food is best not mentioned.... 

Some of the excursions might have been better included as we spent quite a lot of time sorting out various tickets in La Fortuna for example. Everyone wanted to go the thermal springs there for example.

[Accommodation] Quite variable, the hotel in Monteverde for example was much more luxurious than the rest...(shame we were only there for 2 nights)Although none of the accommodation was unsatisfactory.

He was very friendly and flexible to suit our requirements.

 

Mrs L - Travelled in August 2012

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Claire Black
18th Sep 2012
I rate this trip
5
Adriatic Adventure - Family Holiday

Finding sea urchins, holding an octopus, experiencing sea kayaking with an exceptionally good guide.

[Least enjoyed] Non-direct flights, of which I was informed only after booking the holiday.

[Accommodation] Pool was very small, but impressed with free wi-fi.  Shower was very powerful - great!

Our group leader was born to do this job!  However, she did at times talk over people and talk too much.  On one occasion I would have liked more interaction with the group I was on holiday with, but our group leader dominated all conversations.

 

Mrs B - Travelled in August 2012

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Joanna Pickering
18th Sep 2012
I rate this trip
5
Adriatic Adventure - Family Holiday

The guides were both fantastic. The main guide was knowledgable and really fun and included the children whilst holding the interest of the adults. The kayak instructor was fantastic- really friendly and helpful and was very energetic and made the whole trip so memorable nt his enthusiasm .

[Least enjoyed] None- I would highly recommend this

There were a couple of minor inconsistencies in the itinery - eg we only had 2 hours free time in Dubrovnik and it woould have been good to have more - although you could stay longer if u liked. The bike ride was quite short and it would have been good to do a longer bike ride - or maybe have the option of a half day or whole day ride if u were keen

We were told it was going to be basic accommodation and whilst it certainly wasn't luxurious or hotel standard it was better than'basic. The rooms were a good size and there was a very very high standard of cleanliness and the pool was very new and in great condition. The owner and family were very friendly and welcoming.

She was really great and enhanced the whole holiday. We learnt so much about croatia but also had a lot of fun. She joined in the activities and played pitigun( not sure I've spelt that right) with the children for hours. She really was a fount of knowledge and we felt like friends not tourists by the end.

 

Mrs P - Travelled in August 2012

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Susan Benstead
18th Sep 2012
I rate this trip
5
Croatian Coastal Adventure - Family Holiday

Really enjoyed the rafting although the 4 hours travel each way was too long

[Least enjoyed] The flights! Would have paid extra to fly direct and not have to get up on the last morning at 4am.

Some work is needed to the details of the activities.  When you talk about kyaking to a bay and having lunch then returning to Dubrovnik infers a days kyaking and not a mid morning roll and back to the hotel by 1!!! Very disapointing, would definately have liked a true all day excusion.  On a positive note lunch or a snack and water were provided on most days.

The last night was marred by the pool bar/ restaurant being closed for a wedding. We then tried a different restaurant which was chaos and we gave up waiting to be served! The music from the event then bellowed out til 4am at which point we had to get up to catch the flight home. None of us got ANY sleep that night and were shattered when we got home

She was very good, only improvement would have been to give us warning to take our swimming things with us to the biking as we had the option to be dropped in Cavtat which is a wonderful place to swim

 

Mrs B - Travelled in August 2012

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