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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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Reviews of our family adventures

Andrew Mortimer
13th Sep 2011
I rate this trip
4
Croatian River Adventure - Family Holiday

This is not a trip loaded with inspirational moments.  Its just a nice well balanced activity week.

Inga was good and made sure everything happened when it was supposed to have.  She was also low key, allowing the holiday makers to drive the pace - I regard that as the sign of an quality tour leader.

Nevel led a couple of trips.  He was exceptional with the kids.  A real asset.

This is a well balanced trip for those looking for a week of activities, happy to try different sports but not experienced in any of them. Activities are all good. Hotel is clean and in general a good place to stay in this location. Suspect there is not anything better. Its one blight is the noise generated from nearby bars on Friday and Sat nights. This was a real pain. Suspect some people will say food could be better but for anyone who has travelled beyond 3star hotels in developed countries the food was more than exceptable.
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Martin Gosden
5th Sep 2011
I rate this trip
5
Active Pyrenees - Family Holiday

The day of the 4 wheel drive treck, the stunning views, the white water rafting and the swimming pool at the end. Topped off with perfect weather and our two guides.

Stu was just great.  Really friendly, especially good with the kids, and excellent company.

The kids will love it and won't moan - prepare to suspend your disbelief.
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Eliza Pullman
22nd Aug 2011
I rate this trip
4
Journey to the Lost City - Family Holiday

Petra exceeded my expectations. Toursim is down 75% in Jordan according to a local cab driver, and you could tell. As a tourist you have amazing historical sites to enjoy almost all to yourself. Sunset in Amman sitting at the Wild Jordan Cafe overlooking the citadel, hiking to the top of the Monestary (Petra) with a view "the world", snorkeling in the red sea, Mt. Nebo, the dead sea...wherever you went you could fully enjoy the experience. The people are exceptionally nice in Jordan. If there is a time to visit - it is now!

Bassam was extremely knowledgable about Jordan and filled in down time on the bus with interesting and engaging stories about the history of this amazing country. He went the extra mile helping out the other family when their child was not feeling well.

The order of the trip can be shifted around as most destinations are within a manageable distance from Amman. The hotel in the Red Sea was amazing and foliowed by a less than amazing hotel in the Dead Sea. I probably would end with the Red Sea. The hotel in Petra should be reviewed by Adventure Company. Wadi Rum and camping was fun - more time could be spent in the desert - that was too short.
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Kirit Amin
5th Aug 2011
I rate this trip
4

Not sure what to write here. We went on a safari holiday and our guide managed to find us all the wildlife we wanted to see. It was fantastic and my kids said it was one of the best holidays ever.

Meeting the Masai is a very short part of the whole trip - we got to see a welcome dance, they showed us how to throw spears, how they build their homes and live in them (very similar to dwellings in farming villages in India) and there was the obligatory opportunity to buy something afterwards.

Although everyone mentions / discusses caring and responsible tourism - I could not see the evidence that the $25 USD per person that the Masai get was spent for the good of the whole community. So we have to take their word for it. Interestingly my daughter (18) was not comfortable with this part of the trip - she felt we were prying or gawping at the Masai and could not accept that it was a legitimate means for them to raise funds and lift themselves out of poverty. I had interesting chats with a couple of Masai men (one of who had 2 wives - 1 to look after the cattle!!) - they both wanted their children to go to university but retain / return to their Masai way of life. I'm not sure the kids will be keen once they see other opportunities open up to them.

Overall it was an excellent opportunity to meet a people who are both different and the same (when it comes down to it - wherever you go - its all about survival, family and passing on to the next generation).

 

1) This is an 8 day holiday. For the Adventure Company (AC) to claim that the overnight flights at either end are Day 1 and Day 10 is both deceitful and insulting to its customers. We went anyway because it fitted in with holiday availability at work. The only defensible position for AC is to correct this. So by all means go on this holiday but don't kid youselves that it's a 10 day holiday. And no - it's not OK just because everyone else does it. 2) If you have younger children make sure they have things to do - especially at Nairobi airport - which is not the fun capital of the world. 3) Visas - from July 1st 2011 - everyone needs a visa including under 16s. We got ours in the UK which saved some time. You have to fill in forms on entry and exit and they take photos and fingerprints on entry and exit.... so be prepared. 4) All drinks are extra at all mealtimes - this is not explicitly pointed out but it should be as it avoids misundersandings. Food is not included on the first and last day. On the first day you will be taken to a restaurant for lunch – feel free to ask for something light (cheaper) instead of the set price 3 – 4 course meal. Where possible buy snack from supermarkets as its not cheap / convenient to to do this en route. 5) Kenyan shillings - we managed to get a better deal at the bureau de change in Nairobi than people did in London by about 10 shillings to the pound. Also the rate drops the further into Kenya you go. We did not do a huge amount of shopping and changed about £300 for 5 of us to cover drinks, meal in Nairobi at beginning and end and a bit of shopping. What we had left we put towards the tip for the guide. We took GBP and USD just in case. We did not use cards as we were not sure how safe it would be. 6) The boat trip on Lake Naivasha - they preferred you to pay in Shillings. 7) The tented accomodation is fine: solar lights, plumbed in toilet and bucket of hot water for shower - all good and comfortable - so don't worry about it being rough and ready. The lodges are all good. But pack a couple of torches – if it’s been cloudy then the light will be very dim. 8) If you have a new camera - practice, practice, practice bfore you go and take lots of pictures. There is power in all locations to charge up batteries etc but make sure they are fully charged and carry spares just in case. 9) Hopefully you will be blessed with good travelling companions in your group. We were stuck with a woman (who was good company) and her 13 year old son (who was an immature brat and extremely hard work). If we did it again we would have firmly spoken up and drawn the line very early on as it definitely took the edge off our holiday. It's an expensive holiday so say your piece, enlist the help of the guide, etc but do not let it spoil your trip. 9) Finally - Enjoy. (4 out of 5 stars - lose a star for the nonsense about it being a 10 day holiday).
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Simon Wilkins
11th Jun 2011
I rate this trip
3

The beautiful views, lovely surroundings, our happy kids and the kind people who worked at the Agriturismo near Sorrento, for the last three days of our stay. The food was consistently good, wherever we went.

Mario, our tour leader was kind and hard working and obviously cared about the group. We found that there was a cerain amount of inflexibility inherent in the itinerary and there were no other options made available if people didn't want to follow it. For instance, for the the Herhulaneum and Pompeii trips, the group had to follow a guide and both lasted 2 hours - quite a long time to expect kids to be interested.

Mario managed to co-ordinate the group's use of public transport reasonably well (we found this was a good way to get closer to the country and have a fuller experience) although he seemed to find it stressful at times (perhaps understandable, when there are sixteen people to look after).

For us there should have been greater emphasis on ways to walk short distances rather than using a bus - we were aware that, for instance there might have been a way to walk to Sorrento from the agriturismo

However special note should be made of the fact that Mario managed to get our daughter's Swingball set back, which we'd left on a minibus. He was also great with the kids, playing football (table and real), and eating with us on the last three days of our stay. He also negotiated a reduction in price for swimming at a nearby hotel's pool.

Ask plenty of questions of your tour guide. Make sure you budget for eating out alot or opt for street food for your lunch. Explore the footpaths and seafront near the agriturismo. Walk from Marina Piccola to Capri town and down to Marina Grande. Ride the chairlift up from Anacapri to Monte Solaro or walk up following the stations of the cross. Be aware you have to pay to use the swimming pool at the nearby hotel in Capri (although it is a lovely pool). Check out the roof terrace at the Hotel Naples where you stay the first two nights (great views) and the Hotel Transatlantico on Naples' seafront next to Castel dell'Ovo.
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Ellen Hearn
7th Mar 2011
I rate this trip
5
Winter Activity Week

We had a wonderfully varied week.  The building of the igloos was most entertaining but also educational. The dog sleighing was quite adrenalin pumping but it was the thrill of watching the children master the skis so quickly that was the best part of the whole holiday.

Our tour leaders, Nick and James, were both entertaining, attentive and very patient with the children.  Nick, in particular, as our event organiser, was very good.  We were all made to feel welcome and given confidence that we would achieve all the activities regardless of our abilities. 10/10 to the Tour Leaders!

Relax and enjoy. If taking younger children, maybe check out about early meal times. Meals are served from about 7.30pm but can finish quite late with the children, therefore, going to bed rather late. Mix with fresh mountain air and plenty of activity, and you can get very tired children by the middle of the week.
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Yolanda Harris
13th Sep 2010
I rate this trip
4
Land of the Dragon - Family Holiday

We went in August and the weather was very hot an humid - often uncomfortably so. The trip is not for the squeamish or faint-hearted, and don't go if you are a fussy eater! However the varied landscape, the excursions and the sites are awesome, and you get a great overview of China in an intense 2 weeks. The Great Wall is more amazing in real life than in pictures, and the Terracotta Army is a fantastic dive into history. The mountains and Li river are beautiful, and we had an amazing thunderstorm in the mountains at the Longji terraces which ended the holiday with a bang (literally!) 

Our primary tour guide was excellent, and most of the local guides were very good also.

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Penelope Mcnamara
1st Sep 2010
I rate this trip
5
Monkeys in the Jungle

Swimming in the lake with the sea eagles flying above. But seeing all the rebuilding of the Tsunami damage coast was a different kind of inspirational

Rowan was never phased by the constant questions, demands and requests. His knowledge about the country seemed vast and his dedication to his tour group was faultless, particularly when this was tested due to the delays at the end of our tour caused by the volcanic ash cloud

Don't take the water bottles as suggested in the brochure, the bus kept stocked with bottled water. Don't be fooled by map distances, the roads are very slow!! Don't assume the spices at the spice garden will be a good buy - they are not. Equally, in the markets the guy who tells you his brother does much better prices than the spice market is right but is still marking them up,but enjoy the game!! Check out for national holidays - they often don't serve alcohol and cashpoints run out of money! Holidays seem to happen a lot over the two week easter break!! Go with the flow in SriLanka
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Jackie Hamer
29th Aug 2010
I rate this trip
5
Kids in the Kasbahs

Driving over the Tizi-n-Test pass was dramatic, beautiful and scary. So much variety of sights, colours, sounds, scenery and places to stay. Stopping the van to see Dromedaries (camels) close up was a wonderful moment. The souks were amazing and overwhelming after a while. The call to prayer at dawn was serene. The hamam

Our tour leader Lahcen Hamyouy was a lovely man from a village in the Atlas mountains and was delighted to share his knowledge of the culture and the area. It was good to get to know some local people.

Our children were engaged throughout, especially by the swimming pool in the Auberge in Ifergane. One said that the holiday was five times better than any we had had before. We felt that the holiday was very good value. We were well looked after by the company.
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Sarah Crawfordclarke
26th Aug 2010
I rate this trip
5
Tiger Trails & Taj Mahal - Family Holiday

The most inspiring aspect was indian people who were so inventive in making an income and passionate and motivated. The historical palaces were incredible and the elephants at Amber Fort were great to see. Bollywood at Jaipur and the theatre in Agra were not to be missed.

Our tour leader went the extra mile to ensure that we had a really special adventure. He was really professional and experienced and patient with all our questions.

For women loose fitting and more modest styles of dress are more in keeping with the indian style. At night it is fun to lie and listen to the tuk tuks, indian trains, animals, hindu wedding parties and mosque worship etc. but when you want some sleep ear plugs are a help!
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