Jump to Navigation
0808 250 7442
Freephone

Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

Feefo logo

We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Mr M
24th Jan 2012
I rate this trip
5
Saharan Sands - Family holiday

Thoroughly enjoyed the camel trek - to really get away from it all.

[Least enjoyed] The lack of shower facilities / hot water at the fixed camp.

During the road trips, volunteering / sharing information about the surrounding area / local history would have been appreciated.

Mr M - Travelled in December 2011

Read full review...
Close this review
Ms O
23rd Jan 2012
I rate this trip
5
Elephant Paradise - Family Holiday

Loads and loads of highlights! To mention a few: camping in a tea plantation,which was a surreal and amazing experience even though it rained; riding elephants and also seeing them close up in the wild; visiting the spice garden, dolphins and all the beautiful temples. We loved it all!

Ms O - FSL27MAR10

Read full review...
Close this review
Mrs H
20th Jan 2012
I rate this trip
5
Elephant Paradise - Family Holiday

'We all enjoyed the elephant ride, and most of the family got to sit directly on the elephant with feet behind the ears. It was great to feed Kandula (the elephant) and we enjoyed getting wet too! The safari was also fun & we managed to see lots of animals. The long periods of travel were always balanced by fun activities & the people of Sri Lanka made us feel like royalty as we passed by.

Su was a fantastic guide. He was very knowledgeable and extremely committed. His english was second to none & we had lots of laughs on the trip. Su never stopped smiling!!

Mrs H - Travelled in July 2011

Read full review...
Close this review
Mrs T
17th Jan 2012
I rate this trip
5
Authentic Indochina

For sheer enjoyment we all loved the elephant riding on the last day,  Staying in the home stay was an amazing, humbling yet incredible experience.  The villagers were so generous and welcoming - we learnt how to cook Lao food, weave, fish and in return our girls taught the school children `Heads, shoulders, knees and toes'! The guides in both Vietnam and Laos taught us so much about the culture and history of both countries that we would not have gleaned from travel books.  It was an amazing holiday that we will remember for ever.

Although it was essential to visit both  Ho Chi Minh city and Hanoi  - both cities were very busy and polluted (the rickshaw ride was a case of breathing in the fumes and being pointed at like - not too keen on that). We would have preferred to stay longer in the countryside or see some of the Vietnamese coast.

We were given the impression that we would be staying in  hotels with pools (although it was cold in the north) - a bit more opportunity for swimming and general downtime for kids would have been good.

Hoi in Vietnam was incredible, open and very enthusiastic to pass on all his knowledge about the country - great at making the trip run smoothly.
Bee in Laos was very gentle, sensitive to our needs and made the girls feel at ease in the home stay.

Mr and Mrs T - Travelled in December 2011

Read full review...
Close this review
Mrs L
17th Jan 2012
I rate this trip
5

cycle rides, unplanned local visits eg xmas service at church in Hoi An. Tunnels in Ho Chi Min city.
The theatre in Hoi An.

[Least enjoyed] Not enough time in one hotel, two of the four hotels were interupted with other overnight trips and late arrival at hotel. The so called "cooking lessons at a local vietnameese house "were really comercial ventures in a non residential area. The water puppet show in Hanoi

The quide was very well informed, had the needs of the group well judged and was extremely efficient at organizing transport pick up etc.

Our guide was called luki, from Cambodia and could not have been better, he was extremely knowlegable and organised. He did need to be a bit careful with regards to recomending restaurants that were not upfront about charges and his description and subsequent recommendation of the cooking class and overnight stay at a veitnameese home. Over all Fanatastic

Mr and Mrs L - Travelled in December 2011

Read full review...
Close this review
Mrs B
17th Jan 2012
I rate this trip
3
Camels & Kasbahs

camping in the desert & cycling though the villages & mule treck to berber village

[Least enjoyed] The cold- it was VERY COLD - far colder than the brochure said (we packed everything on the list including thermals which (once our baggage arrived) we wore constantly. This spoilt the trip as in the evenings we just all got into bed together to keep warm rather than siting around chatting, playing cards etc with the guide.
Our baggage did not arive with us & we were so cold for the first 2 days that we nearly asked to come home.
Even wearing thermlas & layers we were cold most of the time.
We wished we had taken our down jackets & fleece lined trousers.

Also, whilst the driving was interesting we would have liked to have walked & cycled more.

The kasbah hotel (night 4) was amazing - lovely, great atmosphere. we woudl ahve liked to have stayed there 2 nights

The gite ( day 6 owned by frenchman) was horrible - cold, empty, unfriendly & indifferent food & service. we woudl have preferred to stay soemwhere samller, with more caharcter & more friendly - everywhere else we went we were greeted with tea, there was nothing like that here.

he was very calm, quiet & helpful

Abdul the minibus driver was EXCELLENT - a very careful driver especially on some very hazardous roads. Always calm, professional, didnt appear tired at all.

The driver in Marackesh mohammed was not as good or as helpful.

Mr and Mrs B - Travelled in December 2011

Read full review...
Close this review
Mrs B
17th Jan 2012
I rate this trip
3
Camels & Kasbahs

camping in the desert & cycling though the villages & mule treck to berber village

[Least enjoyed] The cold- it was VERY COLD - far colder than the brochure said (we packed everything on the list including thermals which (once our baggage arrived) we wore constantly. This spoilt the trip as in the evenings we just all got into bed together to keep warm rather than siting around chatting, playing cards etc with the guide.
Our baggage did not arive with us & we were so cold for the first 2 days that we nearly asked to come home.
Even wearing thermlas & layers we were cold most of the time.
We wished we had taken our down jackets & fleece lined trousers.

Also, whilst the driving was interesting we would have liked to have walked & cycled more.

The kasbah hotel (night 4) was amazing - lovely, great atmosphere. we woudl ahve liked to have stayed there 2 nights

The gite ( day 6 owned by frenchman) was horrible - cold, empty, unfriendly & indifferent food & service. we woudl have preferred to stay soemwhere samller, with more caharcter & more friendly - everywhere else we went we were greeted with tea, there was nothing like that here.

he was very calm, quiet & helpful

Abdul the minibus driver was EXCELLENT - a very careful driver especially on some very hazardous roads. Always calm, professional, didnt appear tired at all.

The driver in Marackesh mohammed was not as good or as helpful.

Mr and Mrs B - Travelled in December 2011

Read full review...
Close this review
Mrs T
17th Jan 2012
I rate this trip
5
Glaciers and Geysers

The whole family loved Iceland and it was an amazing trip. 
New Year's Eve in Reykjavík was magical with the whole town setting off fireworks at midnight. The big jeeps and snow mobiling were especially enjoyed by the boys. The landscape was vast and interesting , especially the spouting geysers and volcanos and black beaches. 
The blue lagoon was just sublime. We all swam around with our faces covered in a thick white face mask - the whole family laughing and enjoying themselves.

As usual with theses trips there is always too much traveling but it was worth it.

Unfortunately we had to miss the whale watching as the weather did not permit due to the amount of snow and nothing else was officially arranged. Our guide was excellent and gave us information on local sights but this meant that we ended up with two and a half days in Reyjavik over bank holidays when little was open.

Very clean and good accommodation in a fabulous location.

Fantastic. [Olafur]

 

Mrs T - Travelled in December 2011

Read full review...
Close this review
Mrs L
17th Jan 2012
I rate this trip
4
Winter Activity Week

The highlight of my trip was having the opportunity to learn to ski as a family and then to be able to ski together on some interesting, and sometimes challenging downhill pistes, in a beautiful mountainous setting.

The standard of the hotel accommodation was disappointing. Although described as basic, it was more basic than I expected with small cramped bedrooms and bathrooms. Also the standard of the food was very disappointing. Apart from the New Year's Eve menu, which was ok; in general the food was uninspiring, of poor quality and mostly not well cooked - to the point where one evening meal (of pollock) was inedible. In addition, some of the activities were rather underwhelming. For example, the route we walked in snowshoes could have been done in normal boots - I would have preferred something more challenging. Also, it was not possible to do the cross-country skiing because of a lack of snow at the centre. The husky sledding was short-lived, uncomfortable and pointless due to the poor quality of the snow. And the snowmobiles was prohibitively expensive. However, I must thank our hosts Nick & Nuria, and all at the Hotel Roc, for doing their best to come up with alternatives - the turbotobogan (which was excellent) and more downhill skiing, in lieu. And I thank therm for addressing the food as best as they could once we gave them the feedback about it.

Mrs L - Travelled in December 2011

Read full review...
Close this review
Ms T
17th Jan 2012
I rate this trip
5
Winter Activity Week

"Exhilarating, absolutely awesome" were the words used by the children, and I'd say they were spot on. 

The travelling was pretty exhausting, because the flight times weren't particularly "Family friendly". That would be my only criticism.

Many of the items included in the trip itinerary were shorter than I'd expected, and so whereas a day was allowed for them they really didn't fill even half a day. We made the most of this time by purchasing additional ski lift passes, however this made the holiday more expensive than we were anticipating, to get the same level of activity.

The hotel was basic, but clean and, thanks to fantastic staff, welcoming and friendly. 

 

[Andrew] Friendly and helpful - they went out of their way to make sure we had everything we needed and got the most out the week.

Ms T - travelled in December 2011

Read full review...
Close this review