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Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Anne Fraser
19th Sep 2012
I rate this trip
5
Cowboys & Indians Discovery - Family holiday

Not having to worry about navigating and driving.  Being taken to superb locations and the inclusive activities.

[Least enjoyed] The transportation.  I had expected the transport to be more comfortable especially with the amount of travelling.  The minibus was noisy and uncomfortable with no head rests.  The cost of the trip was expensive and I would have thought the transport at least should have been comparable.

The information provided prior to the trip was very generic especially with regard to clothing, etc.

most of the accommodation was adequate and what was expected but a couple of rooms fell slightly below.

 

Mrs F - Travelled in July 2012

 

**** Comment from The Adventure Company ****

We have passed this feedback onto our sister company. Maxi-wagons like the one used on this trip are one of the few easily available vehicles for small tour groups. We have investigated using other vehicles however have found no more suitable vehicle as yet. We are continually looking for new vehicles.

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Nicholas Holland
19th Sep 2012
I rate this trip
4
Canadian Discovery - Family holiday

Going on the Athabascar glacier

[Least enjoyed] The van we travelled in was too small for our group

 

Mr H - Travelled in August 2012

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Eirlys Phillips
19th Sep 2012
I rate this trip
5
Natural Magic - Family holiday

The variety of wildlife and rainforest in all the different regions. Manuel Antonio at the end was great. My son really enjoyed the zip wire in Monte verde.

[Least enjoyed] Hotel at the end would be better if located closer to beach rather than  30 mins drive away.   Also at La Fortuna, The itinery states a walk up active volcano arenal,this was not included in itinerary  & is misleading.

Gustavo was fantastic. His local knowledge and knowledge of wildlife was excellent. He was great with the children & really added to the trip.

Ms P - Travelled in August 2012

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George Walker
19th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

The safari trip at the beginning was excellent and a great way of getting to know everybody on our trip (note the safari was meant to be later in the week)

[Least enjoyed] the hotel was a bit dated and i was concerned about security after the lady and son next to mine had their room entered but staff in the early our of the morning. The hotel did not appear to take the issue seriously which is very worrying.

this was a brilliant trip for me and my son. The trip worked really well combining the teen activities with the single parent departure.  Our Tour Leader was also probably the best i have had on any tour and worked extremely hard to ensure that everything went well, and that everybody enjoyed their holiday.

A credit to TAC

 

Mr W - Travelled in August 2012

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George Walker
19th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

The safari trip at the beginning was excellent and a great way of getting to know everybody on our trip (note the safari was meant to be later in the week)

[Least enjoyed] the hotel was a bit dated and i was concerned about security after the lady and son next to mine had their room entered but staff in the early our of the morning. The hotel did not appear to take the issue seriously which is very worrying.

this was a brilliant trip for me and my son. The trip worked really well combining the teen activities with the single parent departure.  Our Tour Leader was also probably the best i have had on any tour and worked extremely hard to ensure that everything went well, and that everybody enjoyed their holiday.

A credit to TAC

 

Mr W - Travelled in August 2012

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Kairen Hart
19th Sep 2012
I rate this trip
5
Active Cappadocia

Tea with Shepherds and pottery trip

[Least enjoyed] Toilet facilities in the mountains - but we were made aware

Tuna was very good

 

Ms H - Travelled in August 2012

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Kairen Hart
19th Sep 2012
I rate this trip
5
Active Cappadocia

Tea with Shepherds and pottery trip

[Least enjoyed] Toilet facilities in the mountains - but we were made aware

Tuna was very good

 

Ms H - Travelled in August 2012

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Amanda Winder
19th Sep 2012
I rate this trip
5
Tatra Teenage Mountains

The rafting & cycling day was the best day as we saw various wildlife, spectacular landscape & overall had a fun day.

[Least enjoyed] Arriving in Slovakia at 6:00am and not being able to get into our rooms until 11:30 when we swere desperate for a shower and relax after having been on the sleeper train & had a full, very hot day in Prague the day before.

 

Mrs W - Travelled in August 2012

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Amanda Winder
19th Sep 2012
I rate this trip
5
Tatra Teenage Mountains

The rafting & cycling day was the best day as we saw various wildlife, spectacular landscape & overall had a fun day.

[Least enjoyed] Arriving in Slovakia at 6:00am and not being able to get into our rooms until 11:30 when we swere desperate for a shower and relax after having been on the sleeper train & had a full, very hot day in Prague the day before.

 

Mrs W - Travelled in August 2012

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Gillian Knight
19th Sep 2012
I rate this trip
4
Tatra Teenage Mountains

Rafting/cycling day, - although both activities were rather short/unchallenging.

[Least enjoyed] Rather a lot of unplanned waiting. - arrival day in Prague, - was worried about sightseeing as we were due to have our "official tour of Prague" the following day so didn't want to do the same thing twice.  Arrival day in Slovakia, -  arriving at 6am, but unable to access hotel rooms until 11am should not be something unusual, so therefore options  should be planned or available to fill this time. - not suggested that we spend a  morning of our precious holiday time sat in a common room with people we still have not had a chance to get to know. The suggestion for the afternoon of that day was also a bit of a non event - to take a train to the end of the line, have a walk round a lake and come back again  Leaving day from Slovakia - spending a whole day - and possibly evening in Aqua city, when the weather is cold, cloudy and overcast seemed once again stretching something that should have been a 3-4 hour trip.

Finally arriving on the overnight train to Prague but arriving too early to do anything in Prague with luggage in tow, so catching the bus to the Airport, and then having to wait for a further 4.5hours before our planed departed, whilst the lady on the BA desk would not consider moving us to an earlier flight, even though there were spaces.  Sorry this sounds negative, but was expecting an active holiday, and was therefore surprised that we had a great deal of waiting around and missed opportunities

I work in a medium sized 4* tourist hotel, and whilst the food and staff in Prague and Slovakia were not necessarily 4*, it was very good, and the rooms in each hotel were very good.

This marking is given for our Group Leader in Slovakia not Prague.  He was a pleasant but initially slightly serious young man, who on occasions treated us all like children with his caution to maintain his health and safety standards, forgetting that we were quite capable of making decisions oursleves.

Mrs K - Travelled in August 2012

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