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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Mr P
29th Mar 2012
I rate this trip
5
Alpine Activity Week

The white water rafting trip was enjoyed by all of us. It was exciting and exhilarating despite our novice status!
Mountain biking was best suited to the fittest and adventurous members of the party.

[Least enjoyed] transfer time from airport to resort

The hike on the first day was an excellent introduction to the area.
The visalp passes were also excellent as they gave access to all the local cable cars and other local activities such as tennis

 

James went out of his way to ensure that all our needs were catered for

Mr P - Travelled in July 2011

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Mrs H
29th Mar 2012
I rate this trip
4
Alpine Activity Week

Whitewater rafting
International ice hockey tournament in the town with friendly Czech team staying in our hotel (not guaranteed every week!)

[Least enjoyed] Dreadful local driver going down the 21 turn road to the whitewater rafting - lots of us nearly threw up. He was told to be much slower which was better but he was still hopeless

Mrs H - Travelled in August 2011

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Mrs H
29th Mar 2012
I rate this trip
4
Alpine Activity Week

Whitewater rafting
International ice hockey tournament in the town with friendly Czech team staying in our hotel (not guaranteed every week!)

[Least enjoyed] Dreadful local driver going down the 21 turn road to the whitewater rafting - lots of us nearly threw up. He was told to be much slower which was better but he was still hopeless

Mrs H - Travelled in August 2011

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Mr D
29th Mar 2012
I rate this trip
5
Adriatic Adventure - Family Holiday

Kayaking round the walls of Dubrovnik was spectacular.The excursion to Lopud was really good and the beaches were lovely and sandy, we were well informed.

Our accomadation in Zaton was adequate but could have been more comfortable and air conditioning would have been much appreciated.

Whilst the bike ride was enjoyable, the route was plagued with punctures, due to the thorns everywhere.

She was fantastic and great with the kids!!

Mr D - Travelled in August 2011

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Miss M
29th Mar 2012
I rate this trip
4
Adriatic Adventure - Family Holiday

Kayaking around the old city of Dubrovnik was fantastic and the kids loved slipping into the sea to cool down. My daughter loved the cycling and river crossings. Eating fried squid in a beach cafe at Lopud island.

[Least enjoyed] No meals included even when we had cycled to a restaurant where no alternative place to eat. Two flights, though connections were't as bad as I feared.

The meal on the cycling day should have been included instead of including it on a free day when some us went to visit Dubrovnik instead.

Miss M - Travelled in August 2011

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Mrs D
29th Mar 2012
I rate this trip
5
Active Turkey - Family Holiday

Time on Gulet was fantastic.  Relaxing in a beautiful environment with good company and excellent traditional food.

Cheedam was excellent.  She always did her very best to help us to have a great holiday.  Her determination to please, on a couple of occassions, rather ironically put her in conflict with other quests.  Her intentions were always for the best.  
She could have explained a little more about the activities and information about prices of activities was a little vague.  That may have avoided the ocassional problem.

Mrs D - Travelled in July 2011

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Mrs D
29th Mar 2012
I rate this trip
5
Active Turkey - Family Holiday

Time on Gulet was fantastic.  Relaxing in a beautiful environment with good company and excellent traditional food.

Cheedam was excellent.  She always did her very best to help us to have a great holiday.  Her determination to please, on a couple of occassions, rather ironically put her in conflict with other quests.  Her intentions were always for the best.  
She could have explained a little more about the activities and information about prices of activities was a little vague.  That may have avoided the ocassional problem.

Mrs D - Travelled in July 2011

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Ms W
29th Mar 2012
I rate this trip
4
Active Turkey - Family Holiday

Every day had highlights and surprises. like the most perfect lunch table at the most beautiful waterside cafe after the most amazing morning's kayaking. Or the moment when a large turtle was spotted by one of the teenagers as they swam by the gulet and all of us delighted in following its movements. And the jeep safari day when the laughter and excitement of an epic water fight with another jeep was followed by a visit to a stunning 600 meter deep gorge. And it was all rounded off by the excellent guide's choice for the last night's dinner where we watched the sun set over the sea.

[Least enjoyed] Uncertainty about how much money to tip and how much the guide would ask us to contribute at the end for all the tips he made on our behalf

The activities were all at the right level of challenge for myself and my teenager and we always felt safe

Apart from having to pay for orange juice and water at breakfast, everything about the hotel met or exceeded my expectations.

Evran was very attentive when we needed it and worked hard to ensure the group got on and looked after adults and teenagers alike. The only thing he could have done in addition could have been to suggest local places to visit for when we have free time.

Ms W - Travelled in July 2011

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Ms W
29th Mar 2012
I rate this trip
4
Active Turkey - Family Holiday

Every day had highlights and surprises. like the most perfect lunch table at the most beautiful waterside cafe after the most amazing morning's kayaking. Or the moment when a large turtle was spotted by one of the teenagers as they swam by the gulet and all of us delighted in following its movements. And the jeep safari day when the laughter and excitement of an epic water fight with another jeep was followed by a visit to a stunning 600 meter deep gorge. And it was all rounded off by the excellent guide's choice for the last night's dinner where we watched the sun set over the sea.

[Least enjoyed] Uncertainty about how much money to tip and how much the guide would ask us to contribute at the end for all the tips he made on our behalf

The activities were all at the right level of challenge for myself and my teenager and we always felt safe

Apart from having to pay for orange juice and water at breakfast, everything about the hotel met or exceeded my expectations.

Evran was very attentive when we needed it and worked hard to ensure the group got on and looked after adults and teenagers alike. The only thing he could have done in addition could have been to suggest local places to visit for when we have free time.

Ms W - Travelled in July 2011

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Ms W
29th Mar 2012
I rate this trip
4
Active Turkey - Family Holiday

The holiday provided a great mixture of activites to keep my 14 year old son happy and enough chill-out time for me to take some rest time!  

[Least enjoyed] Out local rep was somewhat brusque in her manner and not very approachable.

It would have been useful on arrival to have been provided with a list of the trips/ the costs of each / whether lunch was included and the dates they were running.  We were given this information verbally.

 

Ms W - Travelled in August 2011

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