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Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Mrs C
18th Apr 2012
I rate this trip
5
Tiger Trails & Taj Mahal - Family Holiday

Taj Mahal, elephant rides and visit to local school our children and their children were so excited to see and talk to each other also our guide Ved made our trip he went that extra mile showing us things that wern't even on the itinerary and he really bonded with the children.
A first class guide nothing was too much trouble.

I enjoyed all aspects of the trip obviously some mor than others

It was a full itinerary tiring at times but well worth it.

loved the heritage hotels would have liked maybe one les night in jaiper to have one extra night in last heritage hotel.

Ved was an excellent group leader he made sure everybody mixed together and spent time with everybody in the group, he was especially good with the children. Ved also showed us
extra things that wern't on the itinery. Like a trip on the metro in Delhi a visit to a Buddist temple and told us lots about the culture of India. He was a first class guide and made the trip extra special 

Mrs C - Travelled in March 2012

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Mrs S
17th Apr 2012
I rate this trip
5
Desert & Reef Adventure

2 days in the desert were superb!

We had a big problem when we arrived as we were put in a different hotel which was really terrible.. will send a seperate email explaining situation.

Mohamed was really atop class first rate guide and did everything he could to make our trip enjoyable.

Mrs S - Travelled in March 2012

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Mrs S
29th Mar 2012
I rate this trip
4
Malta and Gozo Adventure

It was so great to be met at the airport.. taken to the hotel.. picked up for our activiites.. so stress free and enjoyable.

[Least enjoyed] Waiting at the ferry for ages as the other people on our trip had lost their case and were delayed.

I felt the description of the ager foundation day was very misleaded.. we were not in the tranquil pristine countryside with dogs to herd the sheep at all.. we were in the middle of the village in a rather smelly back yard of someones hosue.. It was a lovely day but it is not at all what I expected from the write up.. the fact our host and his wife were such lovely characters made it not matter that we were not in the pristine countryside with dogs as stated in write up!

In the first hotel in Gozo we had to be in two seperate rooms which were not even next to each other so my husband had to sleep in one room and I in the other with 2 of our children.. Much better in the Imperial where we had interconnecting rooms.

Johnny was totally fantastic and a really lovely bloke.. perfect for the job!

Mrs S - Travelled in May 2011

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Mrs W
29th Mar 2012
I rate this trip
5
Prague & Tatra Mountains

Fantastic guide and fabulous trip

Only 2 comments - first the iternary said "a short" transfer to the hotel from the airport.  therefore we expected iot to be around 1 hour.  It is 3 hours or so.  easier to manage children's expectations during the flight if we are given accurate information

Our guide, Marcel was fantastic - brilliant with kids and adults and incredibly knowledgable.  Worth his weight in gold!

As noted earlier - worth his weight in gold.  Keep using him!

Mrs W - Travelled in August 2011

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Mrs V
29th Mar 2012
I rate this trip
5
Prague & Tatra Mountains

Our guide Marcel was excellent and especially good with the 3 kids in our family group. Beautiful place and breathtaking scenery. Good hotels in both locations. All in all a really enjoyable trip. The only negative was that no cycle helmets were available

Excellent group leader who made the holiday

Mrs V - Travelled in August 2011

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Mr P
29th Mar 2012
I rate this trip
5
Alpine Activity Week

The white water rafting trip was enjoyed by all of us. It was exciting and exhilarating despite our novice status!
Mountain biking was best suited to the fittest and adventurous members of the party.

[Least enjoyed] transfer time from airport to resort

The hike on the first day was an excellent introduction to the area.
The visalp passes were also excellent as they gave access to all the local cable cars and other local activities such as tennis

 

James went out of his way to ensure that all our needs were catered for

Mr P - Travelled in July 2011

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Mrs H
29th Mar 2012
I rate this trip
4
Alpine Activity Week

Whitewater rafting
International ice hockey tournament in the town with friendly Czech team staying in our hotel (not guaranteed every week!)

[Least enjoyed] Dreadful local driver going down the 21 turn road to the whitewater rafting - lots of us nearly threw up. He was told to be much slower which was better but he was still hopeless

Mrs H - Travelled in August 2011

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Mr D
29th Mar 2012
I rate this trip
5
Adriatic Adventure - Family Holiday

Kayaking round the walls of Dubrovnik was spectacular.The excursion to Lopud was really good and the beaches were lovely and sandy, we were well informed.

Our accomadation in Zaton was adequate but could have been more comfortable and air conditioning would have been much appreciated.

Whilst the bike ride was enjoyable, the route was plagued with punctures, due to the thorns everywhere.

She was fantastic and great with the kids!!

Mr D - Travelled in August 2011

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Miss M
29th Mar 2012
I rate this trip
4
Adriatic Adventure - Family Holiday

Kayaking around the old city of Dubrovnik was fantastic and the kids loved slipping into the sea to cool down. My daughter loved the cycling and river crossings. Eating fried squid in a beach cafe at Lopud island.

[Least enjoyed] No meals included even when we had cycled to a restaurant where no alternative place to eat. Two flights, though connections were't as bad as I feared.

The meal on the cycling day should have been included instead of including it on a free day when some us went to visit Dubrovnik instead.

Miss M - Travelled in August 2011

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Mrs D
29th Mar 2012
I rate this trip
5
Active Turkey - Family Holiday

Time on Gulet was fantastic.  Relaxing in a beautiful environment with good company and excellent traditional food.

Cheedam was excellent.  She always did her very best to help us to have a great holiday.  Her determination to please, on a couple of occassions, rather ironically put her in conflict with other quests.  Her intentions were always for the best.  
She could have explained a little more about the activities and information about prices of activities was a little vague.  That may have avoided the ocassional problem.

Mrs D - Travelled in July 2011

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