Jump to Navigation
0808 250 7442
Freephone

Don't just take our word for it....

We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

Feefo logo

We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Catherine Mittler
5th Sep 2012
I rate this trip
3
Serengeti Safari - Family Holiday

Our driver said we had to pay 30$ per day per car - your typed info said 20$ per day so there was quite a difference!  I strongly feel tips should be just those - something you pay if you are pleased with a level of service - this was a payment which should be included in the cost of the holiday; my guess is that it is their pay packet you are giving them not just a 'tip'.  Our whole group felt the same...

In our tanzania serengeti safari - the trip up to the northern part of the serengeti was a long drive 6 hours there and back for no visible reason - none of us knew why you would want to drive all the way up there only to come back the next morning! unless is was the migration season (which it wasnt); it felt like we went all that way just to stay in the lodge; we would have preferred to stay where we were in the camp and get in some extra animal spotting rather than two days extra driving.

I felt the safari drivers were too casual about tsetse flies; windows should have been up when we went through these areas; and advice given about what to wear...  however standard of driving was good overall - felt safe.

 

Mrs M - Travelled in July 2012

 

 

*** Comment from The Adventure Company ***

Thank you for your comments on this tour. You have raised some interesting points and we will discuss these issues with our agent in Tanzania.

Read full review...
Close this review
Daphne OKeefe
5th Sep 2012
I rate this trip
4
Feluccas & Pharaohs - Family Holiday

The experience of traveling in Egypt will be unforgettable. The sites we saw and the activities we were able to participate in were beyond compare. From temples, to pyramids, to tombs, to stand in structures that are thousands of years old was amazing. To see our children absorbing the history of Egypt and the earliest civilizations, seeing the development of various religions, seeing how it all ties to our many varied current cultures was a truly an incredible experience.   Ned, our guide, is a very special person. He was exceptional with the kids. He had a great way of making things interesting and fun for all ages. From the instant we met him, Ned became our brilliant, tireless, trusted teacher, guide, protector and friend. He assisted with every aspect of the trip. He is an amazing soul and we feel honored to have had the opportunity to travel and to learn from him.   We are very glad we made this trip. We hope the change in the political environment doesn't completely stifle the Egyptian tour industry.

[Least enjoyed] Lodging and food. Seems someone could explain to the felucca captains and the Nubian families that rinsing food in bottled watered (vs river water) would help keep us healthy. Sleeping situation was a continuous issue. We wanted double beds and got twins, other family wanted singles got doubles. The first night, there was no bed for our daughter, we had to wait over two hours before we got one. Having an exhausted 8 year on day 1 is less than ideal. Better organization would save such frustrations. Better hotels would be in order. We had broken showers, broken air conditioning, no towels, bathrooms that smelled, filthy floors. The rat in the toilet at one of the pit stops has made for a rather funny story though.   The snorkeling trip in Hurgadha was a cluster, too many people and boats. The boat itself was lovely and fun but we were literally amongst 100s of people in the water. It wasn't a safe situation for someone unfamiliar with the water. Hiring our own boat provided a much better experience.

It was a very nice trip, I only point out the negatives because I believe you as the tour operator should know what the daily issues were. More importantly, with a little better planning and organization most the issues we had could have been avoided. Imodium was a must despite our entire group being very disciplined about washing hands, avoiding raw vegetables and unpeeled fruit. All of us still got stomach bugs that lasted weeks afterwards. Again, seems this could be avoided with a little more attention to detail. I have to believe if the cleanliness issues we had in the room extended to the hotel kitchens its no wonder we all were ill. I do think the buffet at the hotel in Hurgahda, in particular, did us all in, although those rooms were certainly amongst the cleanest we had.  I look to a tour company to help us avoid such situations so hopefully someone will look into some additional hotel and meal options for this tour.

Ned was awesome, brilliant, fabulous, wonderful. We loved, loved, loved traveling with him.

Mrs O - Travelled in June 2012

 

Read full review...
Close this review
A Haynes
24th Aug 2012
I rate this trip
5
Active Turkey - Family Holiday

The trip was one of the best holidays I have ever taken as the group all got on well together, the activities were great fun and each day had it's own highlight.  Kas is a great base for the land element as it is not too far from any of the activities, and it felt a very safe town.  So letting the teenagers get themselves back to the hotel was not an issue, leaving the adults to relax.  I think a tour of the Kas amphitheatre and other sights of the town by the group leader would have been interesting rather than leaving us to our own devices.  The best land based activity was the gorge trip.  Wearing trainers for this was important as the gorge was running fast and it was easy to lose a footing, but the scenery and fun to be had - standing under a waterfall and swimming down river, bathing in mud and floating downstream in tyres- was great, not to mention the water fights between the vehicles and the delicious river side meal.  However, the gulet trip was also fantastic.  How relaxing to be wined and dined, to pop overboard for a swim at leisure, to snorkel, sleep on deck and just enjoy the scenery... amazing. No one wanted to disembark.

It would have been helpful to have a daily printed itinery board to review so one could see what the program was and how much it cost, rather than everyone asking continuously how much and what and when.  Also, the Group Leader did not interract much with either the adults or the children.  It would have been nice to chivvy the kids up the hilltop or for him to take the adults off for a bit more indepth history about the ruins.  That said, as the group all got on famously, it worked very well.  The boat crew were fabulous and funny and attentive, and great cooks, so even the fussiest of eaters ended up full.  

TIPS - Do not bring sterling, bring your cash card and quite a few Turkish Lira as everything is payable in Lira. The bank in Kas is great for changing money and there are cashpoints easily accessible to the hotel. Three is a very tight squeeze in the hotel room, and the put up bed is VERY uncomfortable. It might be worth paying for another room. Wear Trainers for the gorge trip. They will dry quickly in the heat afterwards, but were the best footwear.
Read full review...
Close this review
Lynne Strutt
20th Aug 2012
I rate this trip
5
Active Pyrenees - Family Holiday

The whole week was amazing - the walks, cycling and white water rafting - one of the best things I have ever done. The group leaders were wonderful - so helpful and they geared everything to the ages and abilites of the adults and children in the groups. 

All our leaders were great and helped make the week one of the best holidays I have had.

Take cycling gloves if you don't want to get blisters on your hands!
Read full review...
Close this review
Kairen Hart
13th Aug 2012
I rate this trip
4
Active Cappadocia

 The scenery was spectacular and hotair ballooning over the Fairy Chimneys was fabulous , seeing so many balloons in the air was a sight to see. Having tea with the shepherds as they tended their flocks  at 2500 metres was wonderful.   The teenagers on the trip enjoyed the late night stargazing around the fire and sleeping out under the stars.

Our group leader Tuna was excellent. Brilliant with the boys, trying to teach them Turkish and laughing when they gave him by a different 'fish' name every day. His knowledge of the area, its history and culture was great and he made the whole trip interesting and great fun.

The food was very good and plentiful . If you can do the Hot-air ballooning not cheap but well worth it
Read full review...
Close this review
Roland Evans
26th Jul 2012
I rate this trip
5
Land of The Masai - Family Holiday

Seeing a huge crocodile devour a wildebeest 20m away; being 4-5m away from a female cheetah and her cub; waking at the edge of lake Naivasha to hear hippos barking; the early morning sounds of Africa; running the Mara with my two sons, a Masai tribesman and a herd of zebra; coming across a fresk "kill" on a walking safari - feeling all of a sudden very vulnerable!; watching the monkeys monkey about on a hammock at the Country Club; stalking and finding a pride of 11 lions and observing them as they began to hunt; watching as my sons learned to make fire with the Masai; visiting Talek Primary School to meet David, his staff and the wonderful school children; seeing an African Fish Eagle swoop down to the water around our boat to take a fish;the amazing "night sky" in the Masai Mara; meeting Max - the very naughty chimp (throws poo)!; baboons - so funny and human-like; the sounds and smells of the forest; the beautiful colours of the birds in Africa; standing on the equator with one foot either side; the dated elegance of Lake Nakuru River Lodge - loved the open fire and the mozzie nets and the 1960s lamps; cold Tusker beers and Kenyan tea; the baby elephants at Sheldricks and the glorious flowers everywhere.  So not much, really!

James drove very considerately and safely given the condition of some of Kenya's roads.  Our safari vehicle was spacious and comfortable although the seatbelts didn't always inspire confidence.  I'd make a point of this before departure next time ... must have working seatbelts all the time.  James was happy to answer questions and offered useful tips and observations.  He was very good at finding game and kindly arranged, at our request, for us to visit a local school on the last day of our trip.  He inspired confidence and ensured our trip ran smoothly.  We felt very safe with him.

Bring a beanbag teddy as a camera rest/makeshift tripod. Try and visit the school in Talek to add a bit of balance to your visit. Always have your camera ready! Be patient and try and maintain a relaxed outlook ... Kenya is in Africa! Listen as much as you watch - Africa sounds as good as it looks. Winter is in our summer - take a good fleece for the evenings/early mornings. Get your visa in the UK - much quicker than at immigration. Travel light, as light as you can. For cameras, I recommend the LowePro FastPack 350 - great way to keep cameras and lenses safe, accessible and clean with loads of space for other everyday stuff.
Read full review...
Close this review
Angus McVean
26th Jul 2012
I rate this trip
5
Tropical Island Paradise

Tubing down the Sok river in the middle of a tropical rainforest downpour was an experience never to be forgotten, 

Feeding monkeys at the Monkey temple was fun asfter teh ever so slightly scary elephant ride through the jungle. 

Driving around Bangkok is a mixture of fun and terror in equal portions but never to be missed 

and eating so much fabulous Thai food we thought we might explode

The night train was a great insight into how local people travel, the islands were as beautiful as you ever imagine them to be , there were just so many highlights its hard to pick

Kitty was fantastic. her local knowledge of the locations was excellent, she guided us around Bangkok with skill taking us to restarants and locations that we would have never found by ourselves but were truly fabulous. At the same time she was at no time "in our face" we had planty time to relax and chill but she was around full of suggestions of how to fill our days if we needed to. 

Firstly I'd pack lighter next time , washing can be found locally really cheaply (around 40 Baht a kilo - roughly £1) and back the same day. You don't need hiking boots for the rainforest trek, normal trainers are fine but if you are squeamish you could invest in some leech socks !! This on paper seems to involve a lot of travelling and large distances but in practice it never really feels that way, plus the hotel quality was without fail much better than we had anticipated.
Read full review...
Close this review
Ms W
18th Jul 2012
I rate this trip
5
Serengeti Safari - Family Holiday

Being in Tanzania at the time of the migration which completely exceeded my expectations. The provision of two vehicles for a group of only 8 was excellent and generous.

[Least enjoyed] The mobile camp!!! although staff , food and beds were excellent I am of an age that like my comfort!

[Accommodation] Only problem we had was sorted quickly and efficiently

 

Ms W - Travelled in June 2012

Read full review...
Close this review
Ms W
17th Jul 2012
I rate this trip
4
Croatian Coastal Adventure - Family Holiday

Sea kayaking. As a group we arranged a second day's sea kayaking, which was more challenging than the arranged trip.

{Least enjoyed} We had 2 free days during the week, and I would have preferred to have had only 1 free day.

The trip included breakfast, but no evening meals, and there was only a small selection of restarants in the vicinity of the hotel. I would suggest that the trip includes evening meals as well as breakfast. As I said above, on one of the free days we arranged a second day's kayaking, which involved kayaking to and round an island, swimming on the island and kayaking back into the sunset.  This trip could be included in the itinerary.  The white water rafting trip involved a lot of driving and there was little water in the river. I wonder if, when the water is low, a different activity could be an option; my son was disappointed and didn't think the driving was worth the activity.

The group leader was very helpful and had good historical knowledge of Croatia, which he was keen to share. He had little knowledge of the area in which we were staying and could not give us any advice on where to eat out, which would have been useful.

 

Ms W - Travelled in June 2012

Read full review...
Close this review
Ms S
4th Jul 2012
I rate this trip
5
Journey to the Lost City - Family Holiday

Visiting Petra and the night in the desert.

[Least enjoyed] The hotel in Aqaba. The hotel was not particularly welcoming (unlike the hotel in Wadi Musa which was lovely), the rooms were fairly low standard (and there was water pouring through a light fitting in the bathroom in one of our rooms), and noisy parrot in reception drove us mad!

 

Ms S - Travelled in June 2012

Read full review...
Close this review