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We always make it our business to listen to our customers, and this is the reason we have chosen to work with Feefo, the most trusted independent customer feedback forum. When you travel with us, you will receive a short survey email from Feefo approximately one week after returning from your trip asking you to rate your experience with us. This gives you the chance to tell us anything at all – be it good or bad.
You will be asked to rate the overall service you received as well as your holiday experience, choosing to rate each one as ‘excellent’, ‘good’, ‘poor’ or ‘bad’ and add a comment if you wish. Our overall product rating can be viewed below.

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We also provide customers the option to leave a more extensive review on our site, all of these have been published without any editing. If you've been on one of our trips and want to leave a review you can do this by joining our community

Reviews of our family adventures

Patricia Fulton
5th Sep 2012
I rate this trip
5
Marvels of Morocco - Family holiday

really enjoyed everything, from wonderful scenery to just wandering around souks soaking up the atmosphere and wondering what was going to appear down the next alley. My 12 yr old says the best part was spending time listening to the african musicians

[Least enjoyed] The girls found the day walk hard but probably because we really didn't know what to wear on our feet.

So pleased that apart from in Fez all the hotels had pools which was brilliant for the children. This was more than the brochure had mentioned.

Ali was excellent and really looked after us all. Being Ramadam was a shame as we were not able to share any meals which would have been nice. How he managed to keep going at such a pace in the heat without water is an absolute miracle.

Mrs F - Travelled in July 2012

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Rae Sorensen
5th Sep 2012
I rate this trip
5
Marvels of Morocco - Family holiday

Cultural understanding and activities including camel ride and walks in the Atlas Mountains.

[Least enjoyed] The trip to Essaouira; please note that we from our perspective are more interested in cultural activities than spending a few days at the beach, but we knew that we would have to spend time at Essaouira when we booked the trip.

The collection driver missed us on the arrival day, so had to sort out transport for the first hotel by our self; Group leader made sure to compensate us for the cost accrued. (well done) It is key to acknowledge that Ali our group leader made sure that we at all time had a good time and made a fantastic job by doing so.

Mrs S - Travelled in July 2012

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Ian Jackson
5th Sep 2012
I rate this trip
5

Catamaran trip with snorkelling. Tuk tuks in Havana. Buena vista social club evening. Palador in vinales.

[Least enjoyed] Stopping off at "shopping opportunity" shops/farms etc. Walk in vinales a little disappointing/dull.

Felt a bit rushed in Havana walkabout and no free time to explore off the beaten path of tourist streets.

[Accommodation] Different standards throughout the trip. Always met expectations as expectations were realistic. It was Cuba and therefore, in some accommodation expectations were exceeded, never not met.

Worked very hard to keep the teenagers, and thus parents, happy and entertained. Particularly impressed at escorting them to late night discos etc. No problems with anything encountered but impression given that he would have tried very hard to help if we had. Liked the fact that he administered "tips" on behalf of the group and regularly accounted for spending. Excellent English and friendliness.

Mr J - Travelled in July 2012

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Kerry Sykes
5th Sep 2012
I rate this trip
5

Pretty much all good.

[Least enjoyed] Crocodile 'farm' was poor. Not much information about wildlife from local guides.

Although accommodation was not always of a high standard, in the context of where we were and what I expected it was fine.

 

Mr S - Travelled in July 2012

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Katherine Kenyon
5th Sep 2012
I rate this trip
5
Elephants & Spice

Our Guide Kita was absolutely fabulous. At first we were concerned that being the only family on the trip would detract from the experience & yet it was great, we could do what we want when we wanted (within reason) It meant that we could stay out on the Game Drives a little longer & Kita was excellent & great with the children ! We saw turtles hatching and going off to the sea. The people of Tanzania were friendly & to go to the Orphanage was eye opening and made us realise what a good job some people choose to do for those that need it !

[Least enjoyed] Zanzibar - the hotel was great & the location in Stone Town good, with a decent beach nearby.We just wouldn't return there, it felt like there was an undercurrent & it was a bit too touristy !

It would have been even better if we had had an obligatory walking tour around Zanzibar as opposed to it being optional - that may have made a difference.

The tented accommodation on stilts at Sadaani was absolutley fabulous. It was in a wonderful location, clean & a real experience for all the family - this would be a great holiday in itself. The food was brilliant & to be offered 5 courses exceeded our expectations !

Loved the trip to the Orphanage and the school - it opened our eyes as well as those of our children.

 

He was brilliant !

Mrs K - Travelled in July 2012

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Sally Shepard
5th Sep 2012
I rate this trip
5
Magic of Mexico - Family holiday

Swimming in Cenotes and visiting the Hacienda

[Least enjoyed] Horesriding but that was only because there was a torrential rain storm and we got soaked and very muddy!

Generally the itinerary was well planned and thought out and the pacing was appropriate.

The only hotel that fell below par was the hotel we stayed in on our last night. This was quite run down and not very clean but at least it was for only one night.

Our group Leader was fantastic. He made sure that we all had a great time and left wanting to come back again to Mexico. He was helpful and knowledgeable and ensured that we had a great holiday. He is one of the best leaders we have had on all our trips.

Mrs S - Travelled in July 2012

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Richard Simkins
5th Sep 2012
I rate this trip
4
Magic of Mexico - Family holiday

Mérida

[Least enjoyed] Dealing  with UK  office... incorrect flight day , flight number , flight time on several occasions  Difficulty when booking convincing office that there was a direct flight  and not via USA which is important on a family holiday  General incorrect information  at uk end  First time I have booked with the company usually use explore

Accommodation was well placed but standards were unpredictable

Excellent

Mr S - Travelled in July 2012

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Gaynor Hunt
5th Sep 2012
I rate this trip
3
Magic of Mexico - Family holiday

Fernando our guide was very knowledgable.  He inspired an interest in Mayan culture.

The hotels were not good. We have done these style of holidays before and aware that accommodation would be basic. However cleanliness, hot water (we were in towns) and decent air conditioning or fans are basic requirements. The q bay was dirty and showers did not work properly. The caribe was  youth hostel and the last hotel was a real let down. Please rethink your hotel Choices.

The horse riding trip was a disappointment. I think Most of us would have preferred longer at chitchen itsa as the horse riding which was only around 30 mins long seemed to have to take priority as there were only 6 horses available and so we had to do four trips. Needs rethinking.

On a positive note, the accommodation was well placed each day except for Q bay. This made it possible to get to the Mayan sites early to avoid the heat and crowds.

Was a good leader who shifted itinerary to get the most from our trip

Mrs H - Travelled in July 2012

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Frances Balen
5th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

The guide - Suleyman - was excellent. He worked above and beyond expectations and was really nice. We had a really great time on the sailing boat and it got the group together very well. We also had the best day trip out as a group - great fun. Very nice little Turkish costal village.

[Least enjoyed] We really would have preferred to fly from Manchester and not Gatwick.  The hotel rooms for 3 people were quite cramped and the bathrooms could do with some new equipment. Also there was nothing but coffee and tea to drink at breakfast - no water or juice for the kids  The food on the sailing trip was great and really lovely but the hotel breakfast was not that good/interesting

We loved having a bunch of teenagers about the same age - it worked very well.  Once we got into the crowd everything worked really well

 

He was excellent - the kids thought he was great and he was so organised.

Mrs B - Travelled in July 2012

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Frances Balen
5th Sep 2012
I rate this trip
5
Active Turkey - Family Holiday

The guide - Suleyman - was excellent. He worked above and beyond expectations and was really nice. We had a really great time on the sailing boat and it got the group together very well. We also had the best day trip out as a group - great fun. Very nice little Turkish costal village.

[Least enjoyed] We really would have preferred to fly from Manchester and not Gatwick.  The hotel rooms for 3 people were quite cramped and the bathrooms could do with some new equipment. Also there was nothing but coffee and tea to drink at breakfast - no water or juice for the kids  The food on the sailing trip was great and really lovely but the hotel breakfast was not that good/interesting

We loved having a bunch of teenagers about the same age - it worked very well.  Once we got into the crowd everything worked really well

 

He was excellent - the kids thought he was great and he was so organised.

Mrs B - Travelled in July 2012

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